FAQs

Fireball Tool is pleased to offer a special lifetime warranty as well as a limited 60 Day Money Back Guarantee covering most Fireball Tool branded products. Fireball Tool branded products are henceforth subject to the following terms and conditions. Customer agrees and represents that he is buying the Product and Gear for his own use and not for resale. Customer's placement of an order for a Product and/or Gear constitutes Customer's unconditional acceptance of the following terms and conditions. These terms and conditions are subject to change without prior written notice at any time and in Fireball Tools sole discretion. 

Lifetime Warranty:

Fireball Tool will replace its Fireball Branded Products which fail to meet the Fireball Standards, or provide a refund by repaying or crediting Customer with an amount equal to the purchase price of such Products.

"Abnormal Use" not covered under the Fireball Lifetime Warranty.

"Abnormal use" includes misuse, accident, modification, unreasonable use, abuse, neglect, lack of maintenance, use in product-related service, or use after the product is significantly worn. Mis-use & De-magnetizing Of Magnets due to heat damage is also not covered by the lifetime warranty. Abnormal use of tool storage units also includes, without limitation, situations when a unit is pulled using a mechanical vehicle, rolled over, large drops, used in a highly corrosive environment, used as a step stool, overloaded or modified in any way.

Replacement or refund shall be at the election of Fireball Tool, and is Customer's exclusive remedy in place of all other rights and remedies. This warranty only extends to the original Customer and cannot be transferred or assigned. To obtain warranty service contact the Fireball Tool Customer Care Center via telephone at 509.904.1447 or e-mail [email protected]. The following information will be required with the customer’s warranty request: (1) date and proof of purchase, (2) full name, (3) shipping address, (4) phone number, (5) e-mail address, (6) item number(s).

Once the warranty request is validated, the customer will be sent a shipping label either electronically thru e-mail or thru the U.S. mail, and must ship the product back to Fireball Tool. Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected. If the warranty request is found to be valid, the product will be replaced or a refund will be sent to the customer. If the warranty claims is found to be invalid, the original product will be returned to the customer. By replacing a Product, or providing a refund, Fireball Tool does not waive a claim that a Product nevertheless has been subject to abnormal use.

Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to tabs, scraper blades, copper/aluminum jaws, threaded fasteners.

60 Day Money Back Guarantee:

Customers may return any products purchased from this Site for any reason within 60 days of delivery. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to tabs, scraper blades, copper/aluminum jaws, magnets.

Refunds will only be issued to the credit card used for the original purchase. 

Customers can obtain more product warranty information by contacting the Fireball Tool Customer Care via e-mail [email protected].

If you need to return or exchange an item, please contact us with your order number and details about the product you would like to return or exchange. We will respond with instructions for how to proceed from there. Returns will be accepted within 60 days of receiving it. No returns outside USA on any tools. No returns on tools or any components that have been modified outside of Fireball Tool.

Love your Fireball Tools Guarantee

100% satisfaction guarantee - 60 Day Return Policy (For USA Only)

If for any reason within your first 60 days you don't love them, you can send them back.

(Not valid for Tables, Table Toppers or Plates)

PRIVACY SUMMARY

Our Privacy Policy applies to our websites and brands You can read the full version of the Privacy Policy and find a summary below.

QUESTIONS ABOUT OUR PRIVACY POLICY?

HOW DO WE USE PERSONAL INFORMATION AND HOW IS IT COLLECTED?

We collect many categories of personal information. The categories we collect may include: Contact and profile information; comments and suggestions, chat and opinions; Payment and transaction information; Location information; Information provided by social networks; Information provided by third parties; Information about fraudulent or criminal activity related to your account.

This personal information is collected from you in many ways, which are described in the full Policy. A few examples include:

When You Submit Personal Information To Us. We collect personal information about you when you register for an account, make a purchase, sign up for marketing communications, or send it to us.

When You Use Our Service. We collect some personal information about you automatically as you use our Service and visit our branches.

From Our Third-Party Partners. We may also collect personal information from our third-party partners who help us to provide the Service or from other third party partners to supplement or enhance our information.

We may link or combine information that we collect about you from various sources to help ensure a consistent user experience regardless of how you interact with us – online, in-branch, on mobile, or on social media.

We use personal information to provide our Service; to fulfill your requests, process transactions and contact you; to send you personalized advertising and promotional content and materials; to analyze and improve our Service and our business; and for other reasons described more fully in our Privacy Policy.

HOW DO WE SHARE INFORMATION?

We share information in a variety of circumstances to provide our services, respond to your requests, improve your experience, and otherwise conduct our business. For example, we may share information:

With select third parties, so that they can provide you with information and marketing messages about products and services you may enjoy

To Learn More about these and other ways in which we may share your personal information, please see our full Policy.

WHAT CHOICES DO YOU HAVE?

We want you to understand your choices regarding how we may process your personal information. Depending on how you use the Service, these choices may include the following:

Cookies Settings and Preferences. You may disable cookies and other tracking technologies through the settings in your browser.

E-mail Settings and Preferences. If you no longer want to receive marketing e-mails from us, you may choose to unsubscribe at any time. You can also set your e-mail options to prevent the automatic downloading of images that may contain tracking technologies.

Please be sure to check the full Privacy Policy for more information about your choices.

For more questions about our Privacy Policy, please feel free to email us at [email protected]

CALIFORNIA RESIDENTS

California residents click here to learn how we process information in accordance with California law.

WHAT INFORMATION DO WE COLLECT ABOUT YOU AND HOW DO WE USE IT?

We collect personal information about you when you voluntarily submit information to us when you use our Service. This can include information you provide to us when you register for an account, make a purchase, post a review, send us messages, subscribe to our mailing lists, newsletters or other forms of marketing communications, participate in a survey, click on an ad, redeem a promotion or use some other feature of our Service.

We collect certain information automatically when you use the Service, such as information about the pages you look at on our Service, the actions you take on our Service or the device you use to access our Service.

We may also collect information about you from third parties.

For example, the types of personal information we collect may include:

Contact and profile information

Comments, chat and opinions

Payment and transaction information

Location information

Information provided by social networks

Information provided by third parties

Information about fraudulent or criminal activity related to your account

Keep reading to learn more about the information we collect and how we use it.

INFORMATION AUTOMATICALLY COLLECTED THROUGH COOKIES AND OTHER TRACKING TECHNOLOGY.

When you use our Service, visit our branches, read our emails, or otherwise engage with us through a computer or mobile device, we and our third party partners, automatically collect information about how you access and use the Service and information about the device you use to access the Service.

We use this information to enhance and personalize your user experience, to monitor and improve our websites and services, and for other internal purposes.

We typically collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, location-identifying technologies, and similar technology (collectively, “tracking technologies”).

Information we collect automatically about you may be combined with other personal information we collect directly.

Keep reading to learn more about the types of information we automatically collect and for what purpose.

YOUR CHOICES AND CONTROL OVER YOUR INFORMATION

Profile and data sharing settings: You may update your profile information, such as your user name, address, or billing information, and may change some of your data sharing preferences on your Account Page.

How to control your email preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices). If you receive SMS text messages, you may opt-out at any time by replying STOP or following the instructions in the text message communication.

Modifying or deleting your information: If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our website or publicly displayed content, you can submit a request through our Privacy Portal or via the Privacy Center within your Fireball Tool account. In addition, if you may also contact Customer Service. We may not be able to modify or delete your information in all circumstances.

Geolocation and in-branch location: You may control location tracking by adjusting your location services settings on your mobile device. We may continue to approximate your location based on your IP address when you access the Service through a computer or device.

THIRD PARTY DATA COLLECTION AND INTEREST BASED ADVERTISING.

We engage in interest-based advertising and permit third party online advertising networks, social media companies and other third party services, to collect information about your use of our websites and mobile apps over time so that they may play or display ads on our Service, on other websites, apps or services you may use, and on other devices and advertising channels you may use. We may also use third party services to collect information about your browser or device, or your online activity on our Service so that we may enhance or personalize your experience, better understand the demographics of our users and how they interact with our Service, evaluate the success of our marketing campaigns, track reporting, referrals and attribution, and similar activities.

User Experience Information.

On some of our Services, we use third party tools to monitor user experience information. These tools automatically collect usage information, including mouse clicks and movements, page scrolling and any text keyed into website forms. The information collected does not include passwords, payment details, or other sensitive personal data. We use this information for site analytics, optimization and to improve website usability. We do not permit this information to be shared with or used by third parties for their own purposes.

Keep reading to learn more about the types of information we and our third party partners collect for interest-based advertising and your choices.

HOW WE STORE AND PROTECT YOUR INFORMATION

Data storage and transfer: Your information collected through our website may be stored and processed in the United States or any other country in which Fireball Tool or its affiliates or service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

Keeping your information safe: Security of your information is very important to us, and we have put in place safeguards to preserve the integrity and security of information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

CHILDREN’S PRIVACY

Fireball Tool does not knowingly collect or solicit any information from anyone under the age of 13 on this Site. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information. If you believe that we might have any information from a child under 13, please contact us at [email protected]

STATE-SPECIFIC DISCLOSURES

We may choose or be required by law to provide different or additional disclosures relating to the processing of personal information about residents of certain states. Please refer below for disclosures that may be applicable to you:

California. If you are a California resident, please click here for additional California-specific privacy disclosures. You may also submit a request through our Privacy Portal.

Nevada. Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please submit a request through our Privacy Portal.

LINKS TO OTHER WEB SITES AND SERVICES

The Services may contain links to and from third party websites of our business partners, advertisers, and social media sites and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites.

HOW TO CONTACT US

If you have any questions about this Privacy Policy or the website, please Contact Customer Service.

[email protected]

CHANGES TO OUR PRIVACY POLICY

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and you should review this page periodically. We will update the ‘last modified’ date at the bottom of this page when we post changes to this Policy. If you object to any changes, you may close your account. Continuing to use our Services after we publish changes to this Privacy Policy means that you are consenting to the changes.